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Showroom & Head Office
01923 231 111
THE LATEST CUSTOMER SURVEY FROM THE CONSUMER PROTECTION ASSOCIATION HAS RATED US AT 100%.
Not that we like to blow our own trumpet of course, but the latest figures up until 30/06/2016 are now in from the CPA and they are looking pretty good. (Well a bit more than pretty good, as it happens).
The CPA believes it is vital to evaluate both the professionalism and the quality of every member’s work and the most effective means of establishing this is to ask the customers what they thought. The pie-chart displays the scores that customers awarded us in respect of our overall performance. In addition, customers are also asked to appraise us on specific issues and the analysis of this is shown in the bar chart.
Q: Who are the Consumer Protection Association?
A: The Consumer Protection Association is a national organisation that has been helping consumers and installers for over twenty years and is recognised as the number one resource for connecting accredited home improvement installers with consumers. The CPA offers a range of products to ensure that consumers who enter into a contract to have work undertaken on their property are insured against unforeseeable circumstances such as tradesmen going into liquidation or administration. The CPA offer a deposit protection service, an Insurance Backed Guarantee (IBG) and financial services, to ensure that the consumer is protected throughout, and after, the build or installation process.
All customers who enter into a contract with us to install new windows, doors or a conservatory are automatically entered into our deposit protection scheme with the CPA. Once your installation is complete, customers can then download their insurance policy documents for their 10-year Insurance Backed Guarantee (IBG). However, before downloading your documents, the CPA will ask you a few questions about us and the quality of the service you have received from us.
As a member of the CPA, we can demonstrate to consumers that we are trusted installers that take pride in a job well done. The CPA will only deal with proven and accredited installers and they fully vet them for professional competence and integrity, throughout the life of their membership.
Q: What qualities are you rated on in the CPA survey?
A: Customers are asked to rate us on four main points:
Want to find out more about the CPA? Check them out online at: http://www.thecpa.co.uk
In addition to the quarterly surveys undertaken by the CPA, we are also a WHICH? Trusted Trader and a member of Checkatrade, so you know you’re in safe hands when you come to us.
LOOKING AFTER OUR CUSTOMERS SINCE 1989
Window unit replacement to a sash
Fantastic service from beginning to end. Local showroom in Watford with a super variety of windows and doors The fitment of the sash for my son's bedroom, best decision. Quality window and beautiful finish Paul and Miles are polite and friendly. Paul is a master at his job and Miles is super when finishing and completion. Thanks guys and thank you Harp Windows
Replacement front door
All appointments on time. Advice useful when choosing design. Fitted in less time than expected.
Bay Window Replacement
I have to say I have been impressed with HARP from start to finish. I was guaranteed the best price from John at the beginning, There was no hard sell or tricks, Just simple and honest. I ordered 1 window to replace my old bay which I was advised would take 6 weeks from ordering. My window arrived slightly earlier than anticipated and was fitted without delay. The fitting team worked in a clean and tidy manner, were punctual and had a great attention to detail.
Supply rear door.
Excellent service, most helpful and friendly. Highly recommend.
2 x casement windows
Very pleased with product and workmanship. All done with no fuss and no mess. Brilliant job. Billy even hoovered up afterwards !
New windows and doors
Excellent service from both the showroom staff and the fitting team . Quality of the windows and doors is very good , and would highly recommend this company
