-
Showroom & Head Office
01923 231 111
SO, WHAT EXACTLY IS A WHICH TRUSTED TRADER?
Exciting times are ahead – we are now fully endorsed as a Which? Trusted Trader. This is a scheme that recognises reputable traders who successfully pass the WHICH? rigorous assessment process. Not just anyone can become endorsed. The assessment process involves:
AND WHAT DOES THAT MEAN FOR CUSTOMERS?
It’s an additional layer of transparency that customers can trust. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet the WHICH? high standards are credited with Which? Trusted trader status.
BUT THINGS CAN STILL GO WRONG THOUGH!
Of course! The most reputable company in the world can still experience problems on some jobs. Any type of building work or remodelling can have its problems or unforeseen challenges. The important point is, how quickly was it sorted and was it to your satisfaction? Our aftersales service is something that we’re rather proud of at Harp.
One of the added benefits of being a WHICH? Trusted Trader is the Ombudsman Service. This service is free of charge for any customer of a Which? Trusted trader. On hand to offer extra peace of mind, the WHICH? Ombudsman Services provides independent dispute resolution to all Which? Trusted trader customers.
HOW OFTEN ARE TRADERS CHECKED BY WHICH? ONCE THEY’VE BECOME AT TRUSTED TRADER?
Once endorsed, this status lasts for just 12 months. When membership is up for renewal, we will have to be re-assessed by WHICH? before we are endorsed again. So, effectively we will be assessed every year by WHICH? to ensure that our standards haven’t slipped!
Example of some of our Checkatrade customer reviews.
CAN I REVIEW YOU ON THE WHICH? TRUSTED TRADER WEBSITE?
Yes of course, if you were a customer! You will have to register online so that WHICH? can validate your review – they may also wish to contact you about your review. This is to ensure that all reviews are genuine and don’t breach their terms and conditions.
In addition to reviewing us on WHICH?, we are also members of Checkatrade, where all our customers are given the option to review their experience with us and rate it – the rating process is completely independent from us and we cannot influence this (see above). Finally, as members of the Consumer Protection Association, all customers get the chance to rate their Harp experience with the CPA when they download their Insurance Backed Warranty.
You can find out more about WHICH? Trusted Traders on the trusted trader website: www.trustedtraders.which.co.uk
Updated 28/05/2016
Window unit replacement to a sash
Fantastic service from beginning to end. Local showroom in Watford with a super variety of windows and doors The fitment of the sash for my son's bedroom, best decision. Quality window and beautiful finish Paul and Miles are polite and friendly. Paul is a master at his job and Miles is super when finishing and completion. Thanks guys and thank you Harp Windows
Replacement front door
All appointments on time. Advice useful when choosing design. Fitted in less time than expected.
Bay Window Replacement
I have to say I have been impressed with HARP from start to finish. I was guaranteed the best price from John at the beginning, There was no hard sell or tricks, Just simple and honest. I ordered 1 window to replace my old bay which I was advised would take 6 weeks from ordering. My window arrived slightly earlier than anticipated and was fitted without delay. The fitting team worked in a clean and tidy manner, were punctual and had a great attention to detail.
Supply rear door.
Excellent service, most helpful and friendly. Highly recommend.
2 x casement windows
Very pleased with product and workmanship. All done with no fuss and no mess. Brilliant job. Billy even hoovered up afterwards !
New windows and doors
Excellent service from both the showroom staff and the fitting team . Quality of the windows and doors is very good , and would highly recommend this company
