• Showroom & Head Office

    01923 231 111


Harp Windows (Watford) Ltd is fully committed to providing a high quality installation to our customers at all times. In the unlikely event that our service falls short of these high standards and you are not happy with the products or the service you have received, then it is important that you inform us of these issues in writing, as soon as possible. We will do our utmost to deal with your complaint efficiently and we will ensure that it is fully investigated to resolution. We will keep you informed and advise you in writing of the outcome of any investigation into your complaint.

Fitting and snagging issues

Immediately following installation, there may occasionally be minor snagging issues which require attention. Please alert us of these as soon as they become apparent.

Problems after installation

Your insurance-backed guarantee is valid for ten years from the date of your installation. If you experience any problems with your windows and doors during this period, we will arrange for our service engineer to attend to any issues and repair or replace any parts as necessary. Please see our full terms and conditions for details – these can be found on the back of your pink contract. Copies are also available from our Watford showroom and can be emailed if required.

Complaints Process

  • Please put any complaint in writing, clearly detailing the problems you are experiencing.
  • We will write to you and acknowledge receipt of your complaint within seven working days of receiving it.
  • We will review your complaint and discuss it with the fitting and surveying team that worked on your installation.
  • We will then arrange an inspection visit to the property where the installation was undertaken with either our service engineer and/or our surveyor with a view to rectifying any problem or issue you may be experiencing.
  • Within seven working days of the visit, we will write to you to confirm what took place and any solutions that were discussed and agreed with you.

The Company shall repair or replace free of charge any item proven to be faulty or to have been installed incorrectly. The Company cannot be held responsible for normal “Wear and Tear”.

WHICH? Trusted Trader Ombudsman Service

Where we cannot resolve any complaints through our own complaints procedure, as a WHICH? Trusted Trader we can use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely even of a complaint arising and you wish to refer the complaint to them, then please contact 0117 881 2929 or visit the Dispute Resolution Ombudsman website at www.disputeresolutionombudsman.org/which-trusted-traders-partnership.

Harp Windows: looking after our customers since 1989.

Endorsements & Reviews

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Window unit replacement to a sash

10 Verified Review

Fantastic service from beginning to end. Local showroom in Watford with a super variety of windows and doors The fitment of the sash for my son's bedroom, best decision. Quality window and beautiful finish Paul and Miles are polite and friendly. Paul is a master at his job and Miles is super when finishing and completion. Thanks guys and thank you Harp Windows

Location: WD25September 2023

Replacement front door

10 Verified Review

All appointments on time. Advice useful when choosing design. Fitted in less time than expected.

Location: WD23August 2023

Bay Window Replacement

10 Verified Review

I have to say I have been impressed with HARP from start to finish. I was guaranteed the best price from John at the beginning, There was no hard sell or tricks, Just simple and honest. I ordered 1 window to replace my old bay which I was advised would take 6 weeks from ordering. My window arrived slightly earlier than anticipated and was fitted without delay. The fitting team worked in a clean and tidy manner, were punctual and had a great attention to detail.

Location: WD24July 2023

Supply rear door.

10 Verified Review

Excellent service, most helpful and friendly. Highly recommend.

Location: BH10May 2023

2 x casement windows

10 Verified Review

Very pleased with product and workmanship. All done with no fuss and no mess. Brilliant job. Billy even hoovered up afterwards !

Location: WD18May 2023

New windows and doors

10 Verified Review

Excellent service from both the showroom staff and the fitting team . Quality of the windows and doors is very good , and would highly recommend this company

Location: WD24April 2023

Read all 250 reviews

  • Harp Windows (Watford) Ltd
  • 91-93 St Albans Road
  • Watford
  • Hertfordshire
  • WD17 1UL



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