Our commitment to our customers does not simply end once your installation is complete. We provide a comprehensive aftersales service which provides total peace of mind for all our customers.In the unlikely event that you should experience any issue with your installation, we are fully committed to providing our customers with an after sales service that is second to none:
In the unlikely event that any problem should arise after your installation, then we are fully committed to rectifying it, and at a time that’s convenient to you. We have our very own Service Engineer and we won’t keep you waiting in all day; we can usually be on site within 1-2 hours of your call if it’s urgent.
The CPA administer our insurance policies for our guarantees.Each and every CPA member is thoroughly checked and approved toensure they meet the exacting standards of best practices within their chosen trade. Only then are they eligible to join the CPA membership scheme that requires them to display consistent craftsmanship and excellent customer service.
And as members of FENSA, we are obliged to offer a guarantee or warranty covering the cost of completing rectification work in respect of defects and in the event of ceasing to trade, and offer to back this guarantee with an independent insurance policy.
All our products are supplied and fitted fully guaranteed for ten years and our Guarantee Protection Insurance backed warranties offer complete peace of mind for all our customers.
Read genuine, unbiased testimonials from our customers and see how they rate us on our Checkatrade page
In addition, customers also complete a short survey with the Consumer Protection Association.The CPA provides us with these results quarterly and annually and these are usually published on our Facebook page as a pie chart.
Find out more about us on our Facebook page, view more photos and “like” us to receive up-to-date news and special offers from Harp.
We joined Checkatrade in March 2014 and that you can read all our latest reviews on our Checkatrade page.